New Director hired for Community Arts

As part of an expansion of Client Services at ASAP, we’re pleased to announce Susanna Kemp is joining us this month directly from the esteemed Levine Music to lead our new Community Arts services group.

“With a 20-year history in software assessment and implementation for non-profits, Susanna’s thorough grasp of the users’ experience will be a valuable voice for arts organizations in our product development process and strategic planning for this market,” said Joel Meyer, CEO.

In her role overseeing ongoing support and services to arts organizations, Susanna will manage a team that steers new clients through design and implementation phases of the ASAP registration and management system. In […]

New feature: Redesigned registration forms

For the past several months we’ve been working on a number of improvements to your student registration forms (the ones your student’s complete when registering for a class or creating a new account), and tonight we’re making them available to your customers. Here’s what you need to know:

What are the improvements?

The biggest improvement (for those of you who offer classes to children) is that the new forms allow us to make a parent the primary account holder for a child’s account, rather than the child being the primary account holder as is currently the case.

You’ll now be able to search for a parent’s name via student search (just check the new Show […]

How To Create and Track Your ASAP Support Requests

Do you want to check the status of a request submitted to ASAP Support? Now you can view all of your support requests, check their statuses, and communicate with our Support team by logging into the ASAP Help Center.
Important: The instructions for logging into the Help Center vary, depending on whether or not you have submitted a request to ASAP Support in the past.
You’ve Previously Submitted a Request to ASAP Support
If you’ve already submitted a request to our Support team via support@asapconnected.com, you’ll need to create a password for your new ASAP Support Account. To do this, go to https://asapconnected.zendesk.com/access/help and enter the email address used to submit your […]

New in ASAP: Real Prerequisites!

Many of you offer courses that have prerequisites (“In order to take Advanced Photography you must first take Intro to Photography”). You’ve always been able to enter prerequisite information for a course into ASAP, but that info didn’t actually prevent someone from enrolling in the course; all it did was inform the student that the prerequisite needed to be met.

Today we’re pleased to announce a number of improvements to our prerequisites feature, the most important one being that when a student tries to enroll in a course, if that student has not yet completed the prerequisite for that course, ASAP will now remove that course from the student’s shopping cart and […]

A new, (much) faster way to accept payments.

Say a student comes into your office (or calls on the phone) and wants to pay off their balance. Easy right? Well until now you had to search for the student, navigate to their student page, find the right invoice (or invoices), navigate to the payment page… that’s too many steps to complete a task you might have to perform several times a day.

Today we’re happy to announce that we’ve greatly streamlined the process of accepting payments. All you have to do is search for the student, and if the student has a balance due you’ll see it right there under their name:

To accept a payment, just click the […]

System Alert: Heartbleed Security Vulnerability

As many of you have heard by now, a serious security vulnerability was recently discovered that allowed attackers to access decrypted HTTPS traffic and as a result access secure information in an unencrypted format. The vulnerability is known as the “Heartbleed” bug.

First and foremost, none of the ASAP systems were affected by this bug and no ASAP data was ever compromised directly through this vulnerability. ASAP systems do not in fact use the code libraries (OpenSSL) that contained this particular bug.

But because of the extensive nature of the vulnerability we are strongly suggesting our users, especially those with administrative rights, to change their ASAP system passwords. While ASAP was […]

Upcoming in ASAP: Lesson Packages

 
Today, we’re proud to introduce Lesson Packages. This is a new feature just entering beta mode in our Private Lessons module. The basic elements of the Lesson Packages — how they work and how they’re managed — are outlined here on the ASAP Support site. So let’s take a look at how they can benefit your organization.
First, what are Lesson Packages?
Let’s imagine that Samantha, a customer, wants to purchase eight private dance lessons for the upcoming school term. She doesn’t know the details of the lessons yet. But she wants to make the payment and the commitment today. Now, with Lesson Packages, she can do this. By going online […]

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    Community School of Music and Arts Launches a More User-Friendly System

Community School of Music and Arts Launches a More User-Friendly System

Just in time for the busy summer class and camp registration season, CSMA announced a new online registration system that would “provide a more user-friendly experience for CSMA students, as well as streamline internal processes for CSMA staff. ” We’re proud to welcome Community School of Music and Arts to ASAP!

Founded in 1968, CSMA is Northern California’s largest non-profit provider of arts education programs, and one of only ten such schools its size nationwide. Annually, CSMA directly serves over 20,000 students a year through visual arts and music classes, lessons, camps and community events. Their in-school programs alone reach 10,000+ students in over 30 schools across Silicon Valley.

For many […]

New in ASAP: The Redesigned Events Page

Everyone loves events. Whether they’re seasonal parties or educational talks, events are community experiences. So, this winter, ASAP gave our Events page a serious upgrade, which we’re pleased to introduce today. Our new Events page is faster, sleeker and better than ever.

Here’s how it looks:

So, what’s the difference?

First, the page loads faster! We’ve made an effort to deliver a speedy and extra reliable page, and it’s finally out.

Second, we’ve redesigned the user interface, providing a simpler user experience.
To do this, we divided the page into four basic sections, which are detailed below:

1) Event information is at the top, which includes the event name, event code, schedule, location, capacity and […]

New in ASAP: The Redesigned User Account Page

Your customers have always been able to login to their ASAP accounts and view their enrollments, billing history, etc. However, until now the user account page was a little difficult to navigate and it was slower than we wanted it to be.

Several months ago we decided that we could do better, and today we’re proud to unveil our newly redesigned user account page. The first thing you’ll notice is how much less clutter there is on the new page, which makes it easier to see which classes you’re enrolled in. We’re also displaying each family member’s schedule together on the same page now (thanks for that suggestion Susanna!).

In addition […]