112, 2016

Fuzzy images on your online registration site? Here’s how to fix them

By |December 1st, 2016|Community Education, New Features|0 Comments

We recently discovered two issues that were causing the course and staff images on some of our client’s online registration sites to appear fuzzy or distorted. Both problems have now been fixed, but you may still need to take further steps to resolve the issue for your particular site.

One of the issues was causing ASAP to distort the way your images were appearing on your site without harming the original image that we store in our system. If your images were affected by this problem there is nothing further you need to do; those images will now appear correctly.

However, the second issue was affecting the original image by incorrectly increasing the size of uploaded images that were smaller […]

911, 2016

Next ASAP Webinar: Meet Our New Invoice Page

By |November 9th, 2016|New Features|Comments Off on Next ASAP Webinar: Meet Our New Invoice Page

Please join us next Monday, November 14th, for a tour of our newly redesigned invoice page. The new page offers more flexibility around adding and editing items, is much faster, and is much easier to use.

The new page is currently in beta (meaning you can access it from the current invoice page by clicking the “Check out the new Invoice Beta” link) but as of December 1st it will become the default invoice page. We will leave a link up to the old page for a short time and then retire the old page all together.

If you have any questions or just want to see what the new page has to […]

2010, 2016

Beautiful new “payment received” and “payment due” emails for all

By |October 20th, 2016|New Features|Comments Off on Beautiful new “payment received” and “payment due” emails for all

Today we’re rolling out a beautiful new design for the automated “payment received” and “payment due” emails that we send to your customers. The goal of the project was to make the transaction details more clear, to make it more obvious how to make a payment, and to improve the look of the emails on phones and tablets.

Here’s a picture of the old invoice, followed by the new one (see if you can spot the subtle improvements).

OLD:

 

NEW:

 

A couple of notes:

At the moment you cannot edit the contents of the email templates as you could with the old ones. We should have that ability added to ASAP within the next week or two, and we will notify you when we […]

1909, 2016

It’s Here! Google Analytics Integration

By |September 19th, 2016|Latest News, New Features, Uncategorized|Comments Off on It’s Here! Google Analytics Integration

You spend lots of time and money promoting your organization and ultimately sending people to your ASAP online registration site. And what do you know about what they do once they get there? Up until now it’s only been which classes they’re ultimately enrolling in.

In order to really optimize the performance of your site you need more information, and for that you need Google Analytics (GA). Today we’re very excited to announce full integration between GA and your online registration site. Just sign up for a GA account (it’s free), plug your GA tracking code into “Google Analytics ID” field on the ASAP Preferences page, and you’re done.

With GA you can see:

where your students are coming from […]

909, 2016

Don’t Be Surprised When Change Happens

By |September 9th, 2016|Uncategorized|Comments Off on Don’t Be Surprised When Change Happens

It is natural to dread change, especially from an organizational perspective. Everything is ticking along nicely and then one shift creates some serious challenges. This is especially clear when someone using a system leaves and no one really knows what on earth they’ve been doing for the last few years.

There are some things you can adopt now to help with any transition and make the management and use of systems quickly transferable between users.  In fact, we’d recommend you make it a requirement of your System Administrator to produce and maintain documentation that would allow for a smooth handover.

Using the ASAP support site usually gets you what you need when you […]

909, 2016

New Look in Calendar for Pending and Trial Lessons

By |September 9th, 2016|Community Arts Education, New Features|1 Comment

Now you can tell which private lessons have been paid for, which are still awaiting payment, and which are trial lessons, right from the calendar: A paid lesson has a solid gray border; an unpaid lesson has a dashed border, and a trial lesson has the word “Trial” after the title of the lesson.

609, 2016

Design Changes To The Private Lesson “Enroll” Page

By |September 6th, 2016|Community Arts Education, New Features|Comments Off on Design Changes To The Private Lesson “Enroll” Page

We’ve made a few changes to the design of the private lesson enroll page.  The goals were to make the page easier to use, easier to learn for new staff members, and to move things higher up on the page so you don’t have to scroll as much.

The page still works exactly as it did before. All of the same features and options are there, although some have been combined or re-arranged a bit (look below for more details).

Here’s what the page looks like now (click on the image to see the full-size version):

And here’s a quick list of some of the items that have been re-arranged or combined:

We’ve hidden the student’s information so […]

3108, 2016

Announcing ASAP Online Registration 2.0

By |August 31st, 2016|Latest News, New Features|Comments Off on Announcing ASAP Online Registration 2.0

One of our goals at ASAP is to make the online registration process as easy as possible for your customers. We believe the only time you should hear from a student or parent is when they call to tell you how happy they are and not to ask for help signing up for a class or paying a bill.

With that goal in mind, I’m pleased to announce the launch of a completely redesigned and rebuilt ASAP online registration site. The new design is based on years of feedback from our clients and can be summed up in the following four statements:

It’s mobile friendly.

The new site was built from the ground up to look […]

3008, 2016

Friday 8/26 – partial service disruption

By |August 30th, 2016|Latest News, Uncategorized|Comments Off on Friday 8/26 – partial service disruption

This is a follow-up on the partial disruption of service we experienced on our HSRP net between 08:30-08:50 PST on Friday, 8/26/2016.

The event that caused the disruption in service occurred “upstream” from the ASAP network at one of the core internet service providers. For some background, the ASAP network infrastructure is supported by a redundant HSRP circuit, which is backed by multiple ISPs. The ISPs supporting our Internet connectivity are Level 3, ATT, Verizon, and WV Fiber. Traffic to/from the Internet is load balanced between these 4 providers, and in the event of an catastrophic failure on one of these circuits, our traffic will continue to be supported by […]

2806, 2016

Lesson Schedule Change History

By |June 28th, 2016|New Features, Uncategorized|1 Comment

As part of our push to provide more transparency into your private lesson scheduling and day-to-day management, we’ve added a new tab to the Private Lesson Detail screen titled “Lesson History”. Similar to the Invoice History tab on your invoices this is where you will find information on changes and updates to the current lesson, specifically with regard to schedule changes.

The new tab will show all of your changes, grouped by date, and let you know who made the change.

With this update the following changes are now being tracked:

– Lesson creation
– Rescheduling one or more lessons
– Cancelling one or more lessons
– Scheduling an unscheduled lesson
– Changing the instructor […]