June 2017

Notes for Classes and Lessons

By |June 13th, 2017|

You can now enter internal notes regarding a particular class or private lesson in ASAP. Just click the Notes tab, then the Add New Note link to enter your first note. Notes can be viewed under the Notes tab, in addition to a Class Notes report in the Class and Lesson Reports section of the report page where you can view class notes from multiple classes by time period and location.

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March 2017

Prevent your ASAP email from being blocked

By |March 28th, 2017|

There is a type of internet scam know as “Phishing”. This is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

As more and more phishing scams are being circulated via email, email providers are becoming that much more aggressive in their efforts to block it. This is a good thing, but it has also resulted in a higher percentage of legitimate email being misidentified as forged and never making it to its intended recipient. If you have had customers tell you that they’re not receiving their ASAP emails, this may be why.

To address […]

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February 2017

Missed yesterday’s ASAP Update webinar? Watch it here!

By |February 22nd, 2017|

If you missed yesterday’s ASAP Update webinar don’t worry; we knew you were busy so we recorded it. Just click this link to watch it now.

Here’s what we covered:

Product Updates

Updates to our redesigned online registration site
ASAP Embed, a new way for your customers to register for your classes online
Our invoice page redesign
Payment plan improvements
eChecks and recurring billing

Client Services Updates

ASAP University videos
Custom product manuals
ASAP on the road

New Features In Beta

Support for multi-language online registration sites
Surveys 2.0

What’s Coming Next – A look at the ASAP roadmap

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Make changes to invoices without having to cancel the payment plan first

By |February 9th, 2017|

If you’ve ever had to make a change to an invoice that’s on a payment plan (adding a new item or discount, dropping or transfering a student, editing a fee) then you know how time consuming it can be. First you have to cancel the plan, then make the change, and then create a new payment plan. Too. Many. Steps.

Because everyone is too busy for all of that, starting today we are modifying our payment plan feature to allow you to make changes to invoices on payment plans without having to cancel the plan first. Any increase or decrease in fees that result from your changes will be automatically applied to the plan.

(If you want to […]

September 2016

It’s Here! Google Analytics Integration

By |September 19th, 2016|

You spend lots of time and money promoting your organization and ultimately sending people to your ASAP online registration site. And what do you know about what they do once they get there? Up until now it’s only been which classes they’re ultimately enrolling in.

In order to really optimize the performance of your site you need more information, and for that you need Google Analytics (GA). Today we’re very excited to announce full integration between GA and your online registration site. Just sign up for a GA account (it’s free), plug your GA tracking code into “Google Analytics ID” field on the ASAP Preferences page, and you’re done.

With GA you can see:

where your students are coming from […]

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Don’t Be Surprised When Change Happens

By |September 9th, 2016|

It is natural to dread change, especially from an organizational perspective. Everything is ticking along nicely and then one shift creates some serious challenges. This is especially clear when someone using a system leaves and no one really knows what on earth they’ve been doing for the last few years.

There are some things you can adopt now to help with any transition and make the management and use of systems quickly transferable between users.  In fact, we’d recommend you make it a requirement of your System Administrator to produce and maintain documentation that would allow for a smooth handover.

Using the ASAP support site usually gets you what you need when you […]

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August 2016

Friday 8/26 – partial service disruption

By |August 30th, 2016|

This is a follow-up on the partial disruption of service we experienced on our HSRP net between 08:30-08:50 PST on Friday, 8/26/2016.

The event that caused the disruption in service occurred “upstream” from the ASAP network at one of the core internet service providers. For some background, the ASAP network infrastructure is supported by a redundant HSRP circuit, which is backed by multiple ISPs. The ISPs supporting our Internet connectivity are Level 3, ATT, Verizon, and WV Fiber. Traffic to/from the Internet is load balanced between these 4 providers, and in the event of an catastrophic failure on one of these circuits, our traffic will continue to be supported by […]

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June 2016

Lesson Schedule Change History

By |June 28th, 2016|

As part of our push to provide more transparency into your private lesson scheduling and day-to-day management, we’ve added a new tab to the Private Lesson Detail screen titled “Lesson History”. Similar to the Invoice History tab on your invoices this is where you will find information on changes and updates to the current lesson, specifically with regard to schedule changes.

The new tab will show all of your changes, grouped by date, and let you know who made the change.

With this update the following changes are now being tracked:

– Lesson creation
– Rescheduling one or more lessons
– Cancelling one or more lessons
– Scheduling an unscheduled lesson
– Changing the instructor […]

Update to the private lesson details grid

By |June 22nd, 2016|

This morning we published an update to the private lesson details grid to provide better differentiation on which items are actual scheduled lessons vs lessons that have been cancelled or rescheduled.

You’ll notice now that any lessons that have been cancelled due to attendance (ie: excused absences, instructor makeup, etc) will now show up as faded gray text. The numbering mechanism that is displayed in the first column of the grid will also no longer include these rows so the numbers in the grid should now correspond with the actual number of lessons as displayed in the summary at the top of the page.

This update is part […]

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May 2016

Where did the “Change Status” link go?

By |May 19th, 2016|

You may have noticed that we’ve removed the “Change Status” link from the invoice detail page. By clicking that link you used to be able to change the status of an invoice from PAID to UNPAID, allowing you to add new items to that invoice or edit the amounts of existing items (you couldn’t previously add or edit items on a PAID invoice).

While having the ability to add or remove items from a paid invoice is important to some schools, allowing someone to change an invoice’s status to UNPAID when there’s a payment recorded against it would occasionally result in some strange behavior with the invoice, including the amounts on the invoice not totaling […]

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