There is a type of internet scam know as “Phishing“. This is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.
As more and more phishing scams are being circulated via email, email providers are becoming that much more aggressive in their efforts to block it. This is a good thing, but it has also resulted in a higher percentage of legitimate email being misidentified as forged and never making it to its intended recipient. If you have had customers tell you that they’re not receiving their ASAP emails, this may be why.
To address this ASAP is in the process of moving all of our email processing over to a service called Mandrill. Mandrill supports two email authentication systems know as DKIM (DomainKeys Identified Email) and SPF (Sender Policy Framework) that allow companies to verify that the emails they’re sending are valid, which increases the odds of those emails being delivered.
However, in order to enable these authentication techniques, you must first make a change to the account that hosts your domain name. The instructions for doing can be found here. After you have completed the following steps you will then need to contact ASAP at firstname.lastname@example.org so we can verify that everything was done correctly. At that point, we can switch your email over to Mandrill.
If you have any questions please feel free to contact us at ASAP Support and we’ll help get you started :)